BoazStore FAQ.
Frequently Asked Questions
Products & Craftsmanship
What do you sell at Boazstore.com?
Boazstore.com offers handcrafted wood products—primarily end grain cutting boards—plus cutting & serving boards, wooden games, home accessories, maintenance products, and digital vector plans (Laser Cut Projects) for CNC/laser use.
Are Boaz cutting boards handmade and unique?
Yes. Boaz boards are handcrafted, and every piece is naturally unique due to wood grain and color variation. Boaz also states that most designs are made in very small batches (typically no more than 3 pieces per design) to avoid serial manufacturing.
What is an end grain cutting board and why do people prefer it?
End grain boards are constructed so the wood fibers are oriented vertically at the surface. This structure is valued for durability and for being kinder to knives over time—one of the main reasons end grain boards are favored by serious home cooks and professionals.
What woods do you use?
Boaz uses hardwoods such as ash, oak, walnut, hornbeam (horn beech), birch, and maple, and may incorporate selected American and African hardwoods depending on the design.
Are your boards food-safe (glue and finish)?
Boaz states boards are produced from quality wood dried to under 8% moisture content and glued with Titebond III (described by Boaz as having a food-grade certificate). Boards are intended for safe food use when cared for properly.
Do Boaz boards have feet, and what is the benefit?
Some Boaz boards include feet (e.g., silicone feet). Feet improve stability and help protect the underside by allowing airflow and reducing contact with wet countertops.
Will my board look exactly like the photos?
Wood is a natural material. You will receive the same model/design, but the grain pattern and tone can vary slightly from the listing photos.
Do end grain boards come gift-ready?
Boaz offers luxury gift-ready packaging for end grain cutting boards and notes that only end grain boards come in the luxury box pack. The box may include a small wax tin and other reusable natural packing items.
Care, Cleaning & Maintenance
How do I clean my wooden board day-to-day?
Hand-wash with mild dish soap and warm water, then dry immediately. Avoid prolonged moisture exposure and do not leave the board wet on a flat surface for long periods.
Can I soak the board or put it in the dishwasher?
No. Avoid soaking and never put wooden boards in the dishwasher; prolonged water exposure and high heat can cause warping, cracking, and long-term damage.
How often should I oil or wax my board?
A common guideline is monthly conditioning (more often with heavy use or in dry/heated seasons). If the surface looks dry or water stops beading, it’s time to recondition. Similar premium makers publish maintenance schedules ranging from monthly oiling to more frequent routines depending on board type and use intensity.
What oils should I use (and which should I avoid)?
Use food-safe board products such as mineral oil and/or a dedicated board wax. Boaz specifically warns against using common cooking oils like olive or sunflower because they can degrade and affect taste over time.
How do I sanitize after raw meat, poultry, or fish?
Wash promptly with soap and warm water, dry immediately, and recondition when needed. Many reputable care guides also recommend occasional salt + lemon scrubs for odors and surface freshening, followed by thorough drying.
Why do some boards have legs/feet by default?
Feet help avoid direct contact with wet countertops and improve underside ventilation, reducing moisture-related issues and increasing stability during use. This is a standard best-practice explanation among premium board makers.
Orders, Payments & Processing
What payment methods do you accept?
Boazstore payments are serviced by Stripe and support major cards (including Visa, Mastercard, Maestro, JCB, Discover, and American Express). Orders are not processed until payment has been received in full.
Can businesses order and receive an invoice?
Yes. If you are ordering as a company and need an invoice, Boaz asks that you send company details via email.
Shipping & Delivery
Where do you ship?
EU, US, UK. Worldwide delivery support in cases where checkout may not list your destination—customers can email for a delivery quote.
How much does shipping cost and how long does delivery take?
Shipping fees and transit times depend on destination and are shown at checkout.
Which courier delivers my order?
Boaz states deliveries are made using SPEEDY JSC & Post One courier services.
Will I pay import duties or local taxes?
If your order is delivered outside Bulgaria, it may be subject to import duties and taxes at destination. Customers are responsible for these charges, and Boaz cannot predict the amount.
Returns, Cancellations & Issues
What is your return/cancellation policy?
You may cancel within 14 calendar days starting from the day after you receive the products by first notifying Boaz at contact@boazstore.com. Please avoid using the item if you intend to return it. Personalised items can not be returned.
When will I receive my refund?
Boaz’s Terms state refunds are issued within 14 days starting from the day Boaz receives the returned products back. A deduction may apply for damage or wear and tear.
What if my order arrives damaged or incorrect?
If delivered products are damaged, defective, or incorrect quantity, Boaz’s Terms describe remedies such as replacement/repair or refund of the amount paid for the products in question. Contact Boaz as soon as possible with photos.
Custom & Made-to-Order
Do you offer custom boards?
Yes. Feel welcome to email me contact@boazstore.com to request a unique handcrafted end grain cutting board.
What does “Made to order” mean?
If a product is marked “Made to order” (including some sold-out items), you can request a quote and Boaz may produce it as soon as possible depending on availability and workload.
Digital Products (Laser Cut Projects)
Are Laser Cut Projects physical products?
No. Laser Cut Projects are digital vector plans intended for CNC router or laser use.
What files do I receive for the cutting board stand plan?
The product page states the DIY pattern is immediately downloadable in .ai, .dxf, and .eps formats, and includes guidance on plywood thickness and tool selection.
Privacy & Contact
How do you handle my personal data (GDPR)?
Boaz’s Privacy Policy states data is stored within the EEA (with safeguards for transfers) and explains customer rights (access, portability, rectification, objection, restriction). Requests can be sent to contact@boazstore.com, and “DPO” can be used as the subject for data protection matters.
How can I contact you?
Email: contact@boazstore.com
Phone: +359 885 869700
Support hours: Working days 10:00–18:00 (UTC+2)


